RESTORED TO ITS ORIGINAL GLORY
Your introduction to Jack Lewis might be a trip to the repair shop, hoping we can fix a piece of jewelry that’s been twisted, smooshed, busted, or broken. Yes, no matter how bad it seems, our team can fix it. We know what it means to you. Don’t give up on it just yet.
JEWELRY REPAIR SERVICES IN BLOOMINGTON-NORMAL
THE MOST COMMON JEWELRY REPAIRS
Our most common jewelry repair requests include anything from cleanings and inspections to diamond upgrades, and everything in between. With a full in-house jewelry repair and custom design team, you can be confident we have the expertise to make your jewelry whole again. If you don’t see your specific need listed below, or are curious about cost, please stop by, make an appointment, text us, or start a chat.
We know what that piece of jewelry means to you. Don’t give up on it just yet.
Restoration from Normal Wear & Tear
Restoration from normal wear & tear
Many clients have referred to this as our “Re-Bling” service, making their well-loved jewelry bright and shiny again.
This can include a good soak in our ultrasonic cleaner, polishing the metal back to being scratch-free, tightening any loose stones, inspecting the prongs, and rhodium-plating (if applicable) to bring back the brilliant reflective shine, plus a bottle of special cleaning solution for you to take home. We restore yellow gold, white gold, and platinum. So if you notice your white gold turning yellow, bring it in and we’ll make it like new again.
Ring Re-Sizing
Ring Re-Sizing
This is a very common request we get for engagement rings, men’s and women’s wedding bands, and even beloved custom fashion rings. And yes, our team can seamlessly re-size your ring up or down.
Cutting Rings Off Your Finger
Cutting Rings Off Your Finger
This is also common, and we understand that it’s not very fun to cut rings off your finger. Rest assured our experienced team has done this thousands of times, and we’re both very careful and very respectful. We can also help you figure out your options for what’s next with such a meaningful piece.
Wedding Set Soldering
Wedding Set Soldering
Many clients decide to have their engagement ring and wedding band combined because they never wear them separately anyway. Attaching them together is called soldering (pronounced soddering), and we do that all the time. On the flip side, sometimes you already have your rings soldered together and you want them separated again. We can do that too.
Repair Anything Broken or Missing
Fix or replace anything broken or missing
This general catch-all category captures almost everything you can think of. Regarding rings, we can reset stones, rebuild prongs and channels, and replace shanks and heads. And with other jewelry (like bracelets, chains, necklaces, earrings, or pins), we repair and replace clasps, earring posts, earring backs, pendant bails, and can adjust the length of anything. We can even change a difficult clasp into something easier, like a strong magnet.
Repair of Custom Jewelry Pieces
Repair of Custom Jewelry Pieces
When it’s a special, custom-made piece of jewelry, or a piece you didn’t buy from Jack Lewis, sometimes clients wonder whether they can still bring that in for repair. The answer is yes. You can trust the talent and experience of our expert jewelers with your most meaningful custom piece, or a piece you didn’t buy from us.
Eyeglass Repair
Eyeglass Repair
Most people don’t realize we do this. The soldering capabilities we utilize with jewelry can occasionally be used on eyeglass frames. We’re happy to help you with a temporary fix to get you through to your next pair.
Watch Repair
Watch Repair
In-house, we are happy to help with battery replacement, exterior cleanings, and band adjustments for all watch brands. For internal watch repairs that require more specialized work, we partner with other local experts and remain a committed part of the process the entire way. Learn more about Servicing Your Rolex.
Free Jewelry Cleanings & Inspections
Free Jewelry Cleanings & Inspections
Yes, even if you didn’t buy your jewelry from us, you can come in for a free jewelry cleaning and inspection. Some clients like to get their jewelry cleaned before a big event or special occasion so it’s as bright and shiny as possible. That’s great! Just stop by and we’ll clean it up for free! You’ll be in and out in 5 minutes. Other free services include metal testing and diamond testing.
BEFORE
AFTER
JEWELRY REPAIR PROCESS
HOW TO GET YOUR JEWELRY REPAIRED
Here’s how the jewelry repair process works at Jack Lewis Jewelers:
- 1Bring it in!
- 2Free Consultation with the Repair Shop
- 3Leave Your Jewelry With Us
- 4Come Get Your Revitalized Piece
Bring in Your Broken Jewelry
1
Bring in Your Broken Jewelry
The first step is always to bring it in. We understand you may want to know how much your jewelry repair could cost before going to the trouble of bringing it in, but it’s difficult to give price quotes without actually seeing it. As a compromise, you could start a chat or text us some photos of your broken jewelry and we may be able to provide a little more guidance upfront, but we’ll probably still ask you to bring it in. This piece means a lot to you, so if possible, let’s give it the personal attention it deserves.
Your Free Consultation
2
Your Free Jewelry Repair Consultation
The good thing about bringing your jewelry to Jack Lewis is that you don’t need an appointment, and your consultation is completely free. (Note: while appointments are not necessary, you’re always welcome to make one!) You’ll meet with either Kaitlyn, Nathaniel, or Moriki from our Repair Shop team, and they’ve seen pretty much every jewelry catastrophe under the sun. It’s doubtful your issue will surprise or stump us! (So bring it in!) After taking a close look at it, we’ll suggest what repair options you have and offer a timeline for how quickly it can be completed. Additionally, we can usually provide an estimated price for you at this point, and if not, you’ll receive a quote within 2 business days.
We can do nearly all repairs in-house, so your jewelry almost never leaves the store. Turnaround time for most in-house repairs is 3-5 business days, which compared to other repair options is amazingly quick.
If you have a project that we don’t handle in-house, such as internal watch repair, pearl restringing, or repairs on certain luxury brands, we’ll send your piece to our trusted, skilled, third-party partners. Turnaround is typically 4-6 weeks for those projects, but can be up to 10 weeks with some luxury brand pieces. We’ll be sure to discuss all of this with you in advance.
Leave Your Jewelry With Us
3
Leave Your Jewelry With Us
After the consultation and the price quote, you should have a good idea of what needs to be done, how much it will cost, and how long it will take. After that, you’ll need to muster up the courage to leave your jewelry with us. This is the hardest part. We’ve seen it countless times. You want it fixed, but you’re also reluctant to let it out of your sight because it means so much, and you can’t imagine what you’d do if something happened to it.
This is where choosing a trusted jeweler like Jack Lewis matters. Above all, we prioritize what jewelry means, so in our shop, every piece we repair receives the utmost respect, honor, and care throughout the process. You’re getting it fixed because it’s important. We treat it that way.
Come Get Your Revitalized Jewelry
4
Come Get Your Revitalized Jewelry
When the repair is finished, we’ll contact you, and then the real fun begins, because one of the best parts of our job is seeing your reaction to your newly restored jewelry. You won’t believe it. Our in-house jewelers Moriki, Dan, and Nate are bench magicians capable of the most phenomenal jewelry transformations you’ve ever seen. Literally, the most common thing we hear is, “It looks brand new again, like the day I first got it!”
After that, we recommend you bring your custom piece in at least once a year for a free deep cleaning and inspection to ensure all prongs, stones, and clasps continue to do their job and aren’t impacted by normal wear and tear. Just stop by whenever it’s convenient for you or you can always text us to let us know you’re coming.
JEWELRY REPAIR TEAM
OUR IN-HOUSE JEWELRY REPAIR TEAM
With over 1,500 five-star reviews, you can be confident that our in-house jewelry repair team can do almost anything.
Kaitlyn Sutton
Service Manager
Nathaniel Grotemeyer
Service Coordinator
Moriki Tomihara
Goldsmith
Dan Wardrip
Goldsmith
Nate Coppess
Goldsmith
SHARE THE REPAIR
Since our showroom full of diamonds, engagement rings, and designer jewelry tends to command most of the attention, we’re always looking for ways to shine a light on the repair shop. It truly is the heartbeat of our store.
We know what this means to you.
Don’t give up on it just yet.
Bring your repair to Jack Lewis.
We can fix it.
Most of our Repair Shop team are the same folks who would help you with a Custom Design project. If you’re looking for Custom Jewelry Design, jump to that page for more information.